About
Experience
AUGUST 2021 – PRESENT
Server Systems Administrator, Yakima Valley Farm Workers Clinic, Toppenish, WA
- Triage tickets
- Provide tier 3 desktop support for escalated tickets
- Performed regular maintance tasks a updates
SEPTEMBER 2020 – AUGUST 2021
Technical Support Analyst, MDToolbox, Richland, WA
- Resolved an average of 680 tickets per month
- Educated end users to ensure system use complied with state and federal law
- Analyzed audit logs to identify and resolve issues
- Documented all client contacts to provide an accurate account of actions taken and information provided to clients
- Took ownership of new account follow-ups to reduce future contacts
MAY 2016 – SEPTEMBER 2017
Technical Support Representative, Amazon, Kennewick, WA
- Mastered technical communication techniques
- Identified areas to improve customer and employee experiences
- Worked in a team to test the implementation of text messaging as a new contact method
Certifications
AUGUST 2020
Cisco Certified Network Associate (CCNA)
Validation Number: ZH8CGLJFLLVEQVGH
DECEMBER 2020
AWS SysOps Administrator
Validation Number: WDX5LZDB21R11WK0
FEBURARY 2020
ITIL Foundation
Validation Number: GR750585030LD
OCTOBER 2019
CompTIA Security+
Validation Number: 3SERFYVMWHEQQN3K